Christy’s Journey to Neck Pain Relief

For Christy, what began as persistent neck pain gradually became something much more concerning.

At first, Christy experienced ongoing soreness and discomfort in her neck. Over time, the symptoms progressed, and both of her arms and hands began to go numb. The pain became a constant part of her daily life, making even routine activities difficult and frustrating.

“I was in pain most of the time,” Christy recalls. “I was taking medication, but it only helped a little, if at all.”

Seeking answers and relief, she turned to Hampton Roads Orthopaedics Spine & Sports Medicine after hearing about the practice from family members. From her very first appointment, she felt confident she was in the right place.

Rather than rushing to surgery, the HROSM team carefully guided Christy through every stage of her treatment. Under the direction of Dr. Mark Kerner, her care included a comprehensive evaluation, physical therapy, diagnostic imaging, and conservative treatment options before determining that surgery was the best path forward.

“Dr. Kerner was very thorough with all phases of diagnosing and treating my condition,” she says. “The customer service was amazing.”

Throughout her journey, she found support from every member of the team. She credits the physical therapy department, MRI team, Dr. Kerner’s physician assistant, and the entire team for helping her navigate treatment and recovery with confidence.

When surgery became necessary, Christy felt reassured knowing she was under the care of an experienced team she trusted. Her recovery was smoother and faster than she anticipated, and the results were life-changing.

Today, she reports a complete return to normal function and mobility.

“I am 100% back to normal,” she says.

The neck pain that once affected her daily life is gone. The numbness in her arms and hands has resolved, and she is once again able to enjoy life without the limitations that had become part of her everyday routine.

“Now I can live life pain-free with no soreness in my neck and no numbness in my arms and hands,” she says.

Looking back on her experience, she has no hesitation in recommending HROSM to others facing similar challenges.

“HROSM is the only place to go for superior service and knowledgeable physicians,” she says.

For Christy, having her health restored means far more than relief from pain.

“It means I can live my best life,” she says. “Thanks to Dr. Kerner’s expertise and knowledge, I am forever grateful.”