PRESCRIPTION RENEWAL POLICY
Medication refill requests are accepted during regular office hours. When requesting medication refills, be sure to allow 48 hours (two business days) notice. Please provide the spelling of your name and your date of birth as well as the name of the medication, dosage, how often you take it, the pharmacy name and phone number, and where we can reach you if the nurse has a question. Check with your pharmacy before going to pick up your prescription. You may also request a prescription renewal online.
If you are interested in obtaining copies of your medical records, you may complete your request online. For questions about your request or invoice, please call Bactes Customer Service at 1-866-967-0133. Nominal fees for records will apply.
Please note that we retain medical records for ten years. Records of a minor child shall be maintained until the child reaches the age of 18 or becomes emancipated, with record retention of ten years from the last patient encounter regardless of the age of the child.
We will complete disability, Family Medical Leave, mortgage, or loan insurance forms, and other administrative requests for a nominal fee, which is payable in advance. Requests are processed in the order in which they are received and may take 3-5 business days for processing. Please contact our office at (757) 873-1554 for information on any requests not listed above.